This Culture Business – Uber and Beyond.

Whether Drucker really coined the phrase “Culture eats strategy” or not, the bros running Uber seem hell-bent to prove it out. It’s been reported that the leading lights of Silicon Valley keep those little light bulbs over their heads burning bright with micro-doses of LSD and magic mushrooms. The boys at Uber seem to have been macro-dosing some reagent that kills empathy and renders one tone deaf to the arc of business karma.

In a business soap opera with many sad moments, one of the saddest is that it didn’t have to be this way. Not to argue posthumously with Mr. Drucker, but culture does not have to be some rampant beast, red of tooth and claw, with the limp carcass of our business dreams dangling from its bloody jaws. That is not to suggest culture is some purring lap cat, content to wait in some warm sunbeam until we deign to turn our attention to it. Ignore culture at your own risk. It likes attention and failure to offer enough attention is a quick path to unexpected (and usually undesirable) side effects. Continue reading

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When Good Data Drives Bad Decisions

data-crystal-ballWe’ve all seen it.  Some junior executive falls in love with a particular bit of data. Statistics are calculated. Reports are generated. Mass distraction ensues as the rare commodities of time and attention are expended to “move the needle” on the object of the exec’s affection.  If we’re lucky there is little net impact to the experience of customers, employees, and other partners. Often there are missed opportunities for other, greater impacts. In the worst cases, the organization becomes so fixated on that innocent data point that they loose focus on serving customers, engaging employees, or maintaining necessary partnerships. Continue reading

Excellence! That’s So Twentieth Century

The words we use shape the way we think. I gotta say, the words we’re using in business today aren’t helping much when it comes to thinking about the challenges of the century we’re in.

What’s wrong with “Excellence” you might ask? Well, you can hear from Mr. Burns of the Simpsons here, or go to the dictionary which, I can’t make this stuff up, says excellence is “The quality of being outstanding or really damn good.” O.k. I made up the “really damn good” bit, but you still get the general idea. It’s a state of being.
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